The communication world is one of the most innovative when it comes to technology. Innovative ideas in communication that make our lives much easier are developed every day. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Communication is vital for business success and with inefficient communication channels, businesses could suffer massive losses.
One of the notable advancements in communication technology is IP telephony. The group of technologies that use of internet protocol packets to carry voice, data, fax and other information is what is called IP telephony. Before IP telephone information was sent through a dedicated circuit – switched connection of the public switched telephone network (PSTN). IP telephony carries data and voice as packets of data on lines that are shared and has no tolls as associated with public switched telephone network. Government regulation of the IP telephone is little unlike in the traditional telephone services. IP Telephony services have greatly revolutionized business communication by providing flexibility and cost reduction in communication. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.
The Hosted VoIP solution allows a business to access a myriad of IP based applications and devices for use in communication. This does not require the business to make a capital investment. Compared to the traditional telephone service, the management and maintenance of IP telephone hosted services is very cheap. Additionally, only a single network is required to transmit bot data and voice in IP telephony. The cost of investing in communication infrastructure is reduced this way.
Security is another benefit that businesses get from using IP telephony. Even other the public IP network, data can be securely routed or remotely accessed through a virtual private network. This way, the information is as secure as that sent over a private network. Advanced features are another benefit of using IP telephony. Advanced features in IP telephony include video – conferencing and incoming call management at affordable rates. These features are equivalent to what the traditional corporate PBX system provides, but at a cheaper rate. Such advanced features help small and medium enterprises to efficiently run their operations.
By switching to IP telephony, the productivity of an organization is bound to increase. With IP telephony the employees can communicate and work more effectively as there are several applications and devices provided. Collaboration for productivity is made possible through communication over the IP telephony.